I want the Neuvillette plushie but is not unlocket yet, should I wait to pledge?
Pledging now is the best way to unlock it! The way Backerkit works is: that you will not be charged until the campaign is completed, so pledging to unlock is risk-free and if we don’t reach the goal, you can cancel anytime!
Last updated: May 19, 2024 08:31
Are the freebies exclusive?
Yes, you can only get them for free on the campaign but I will add them to my shop once it ends so you can buy them (but they won’t be freebies anymore!
Last updated: May 19, 2024 08:31
Which Freebie Print will I receive if I pledge for Furina? Will I get both?
If you pledged for Furina, you will receive a Furina Print, while if you pledge for both plushies, you will receive both prints, If you want to pledge for more than one Furina, you will receive the same amount as Prints (For example if you order 5 Furinas, you will receive 5 Prints)
Last updated: May 19, 2024 08:25
Will you add more designs?
Depends on how the campaign goes, but if it goes very well, I will add more designs
Last updated: May 13, 2024 11:47
What about shipping?
I ship using a Spanish company called Correos Priority. Backers in Spain or Europe should receive their packages within 1 - 2 weeks, while international customers may have to wait for a little longer (up to 2 months or so depending on the destination).
Last updated: May 19, 2024 08:31
I want to pledge but It says that you can't ship to my country, why?
Since Coronavirus outbreak, my postal office stopped bringing services to some countries so they won’t let me ship there, I recommend you to find any GO or a friend in any of the countries that I could ship to and ask them to get the goodies for you
Last updated: May 19, 2024 08:31
Will you add more designs?
Maybe in the future
Last updated: June 16, 2024 07:24
How long the Preorders will stay open?
Until the 25th of June
Last updated: June 16, 2024 07:25
What about shipping?
I ship using a Spanish company called Correos Priority. Backers in Spain or Europe should receive their packages within 1 - 2 weeks, while international customers may have to wait for a little longer (up to 2 months or so depending on the destination).
Last updated: June 16, 2024 07:25
Could I add more plushies to my actual pledge?
Yes, but no more than 7 per pledge
Last updated: June 16, 2024 07:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.